Working closely with the founder, I storyboarded three core journeys:
- Filtering leads
- Setting up drip campaigns
- Tracking engagement and replies
Early assumption:
Campaign templates would be the hero feature.
What I learned:
Templates felt restrictive. Recruiters wanted starting points they could customize per role, not rigid scripts. I shifted focus to inline customization—making it fast to personalize while maintaining flexibility.
This reframe changed everything: the platform wasn't about automation, it was about
removing friction so recruiters could apply their judgment faster.